Path of Botting
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Community

The community is on Discord

It is where questions get answered, where release notes land first, where support tickets are opened, and where people compare setups.

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Free, and open before you buy anything. Setup questions, pre-sales questions and “did the patch break it” all get answered in the same place.

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What is on Discord

Three things, and they are separate channels

Support tickets

Open a ticket and it gets answered, in several languages. This is the only route for anything that touches your own account — payments, subscription problems, a machine on your licence you do not recognise.

Announcements

Client updates, especially after a Path of Exile patch. If something has stopped working, this is where you find out whether it is you or whether it is everyone. The same notes are on the changelog.

Discussion

Setups, profiles, configuration, what works. Members who run ten instances have already solved most of what a member running two is about to hit.

Getting help

Assistant first, then a person

Ask All Knowing

The assistant on this site answers setup, configuration and pre-sales questions. No account, no queue. She answers from the same support material used in Discord tickets, and when she does not know she says so instead of guessing.

  • Most problems are already answered — see below
  • She cannot see your account, your payments or your subscription
  • She never asks for a password, and never needs one
Setup guide

Open a ticket in Discord

For anything involving your account, your payment or your subscription. Those need someone who can see the account, so they need a person. Tickets are answered in several languages.

  • A machine listed under Hardware that you do not recognise
  • A payment that has not been credited
  • Anything about refunds, extensions or price — a person decides those, never the assistant
Open a ticket Bring the details below and it is one message, not three

Four answers that close most tickets before they are opened

  • It will not start. Install the Microsoft Visual C++ 2015 x64 redistributable. Not x86. Step 1 of the setup guide.
  • Login stopped working. Check whether the subscription expired, and stop retrying — repeated failures trip a temporary back-off. It never locks the account: it clears on its own, and the portal shows for how long.
  • The bot will not follow. The keybinds in the profile do not match the ones the game has bound. Step 5.
  • It stopped after a game patch. A game update moves what the software reads. Check the changelog before changing your own setup.

What to bring to a ticket

Turns a three-message exchange into one
A payment problem
  • Your account name
  • The transaction reference — the PayPal transaction ID, or the on-chain transaction ID for crypto
  • The amount, and roughly when you sent it

Do not send a second payment. A confirmed payment is not lost, whatever the website told you at the time.

A machine you do not recognise
  • Your account name
  • Which licence it is on, and the machine’s hardware id from the Hardware page

Re-issue the key from your licence page first — that cuts every running instance off until it has the new key, and it does not need a ticket. Moving to a new PC needs no ticket either: nothing is locked to a machine.

A software problem
  • What you were doing, and what happened instead
  • Whether it worked before, and what changed since
  • Your Path of Exile version, and whether it is Path of Exile 1 or 2
  • Whether one client or several are running

“It does not work” is genuinely difficult to act on. One sentence about what you expected and one about what happened is usually enough.

What support cannot help with

Publisher enforcement

We cannot appeal, reverse, predict or explain a ban on your game account. We have no contact with the game’s publisher and no visibility into their enforcement.

Lost cryptocurrency

Funds sent to a wrong address, or over a network we do not accept, are gone. We never held them and cannot recover them. Check the network before you send, every time.

Your Path of Exile account

We have no access to it and no relationship with its publisher. Nothing about your game login, your characters or your purchases there can be touched from here.

The rules, in plain language

Six of them, and they are about people

In the community

  • No harassment, threats, hate speech or personal attacks.
  • No sexual content involving minors, and nothing illegal where it is posted or where it is hosted.
  • No doxxing. Do not post anyone’s personal information — including other members’ account names, transaction references or hardware identifiers.
  • No malware, no phishing, no links posing as official downloads. The software is only ever downloaded from this site.
  • No advertising or recruiting for competing products or services.
  • No impersonating staff.

One more, aimed at everyone rather than at rule-breakers: the community is international and most people in it are writing in a second language. Do not mock anyone’s English. It is the fastest way to make a support channel useless to the people who need it most.

Discord’s own terms and community guidelines apply as well as these. The full policy is in Acceptable use.

In a ticket

  • One issue, one ticket. Several tickets for the same problem slow the same problem down.
  • Do not abuse support staff or the assistant.
  • Do not put credentials, card details or anyone else’s personal information into a ticket or into the assistant. Support does not need them, and storing them helps nobody.

What happens if a rule is broken, and what can be appealed, is set out in Acceptable use.

Coming from the old forum

Where the community is now

The community now lives on our Discord server. It is where members get support, hear about updates first, and talk with other players running the same tools.

Discord gives everyone one place to ask a question and get a quick answer, from staff or from other members, so that is where we put our time. The updates, guides and documentation from the forum days now live on this site.

Where the threads worth keeping went

Old forum links land on this page.

That is the whole of it. Read the rules, bring the details, and the answer is usually one message away.

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